Refund policy

Mar-O-Nade Return & Refund Policy

Effective date: 09.15.2025
Applies to: Orders placed on maronade.com (website).
For purchases made on Amazon, Faire, or at retail, please follow the retailer’s policy.

Why we don’t accept returns

Our products are food items. For safety and quality control, we cannot accept returns or re-stock opened or unopened product. This helps prevent tampering, reduces waste, and keeps our small-batch operation sustainable.

Satisfaction Guarantee (30 days)

If you’re not satisfied with a website purchase, contact us within 30 days of delivery and we’ll issue a refund to your original payment method once your claim is approved.

  • What we’ll ask for: your order number, shipping address, and a brief note on what went wrong.

  • No need to send product back. If a refund is approved, please do not consume the product and dispose of it.

Damaged, leaking, or spoiled in transit (72 hours)

If your order arrives damaged, leaking, or spoiled, email us within 72 hours of delivery so we can help.

Please include:

  • Photos of the outer box, shipping label, and the product showing the issue

  • Your order number and shipping address

Approved claims are refunded to the original payment method. (If replacement inventory is available, we may offer a replacement instead of a refund.)

How to request a refund

  1. Email customerservice@maronade.com with subject “Refund Request – Order #____”

  2. Attach requested photos and include your order number and shipping address

  3. We’ll respond within 1–2 business days with next steps

Refund timing: Once approved, refunds typically post in 2–5 business days to post (bank/processor dependent).

Exclusions & edge cases

  • Wrong address / refused delivery / unclaimed packages
    We’ll help you pursue a carrier resolution. Refunds or reshipments depend on the carrier’s policies and outcome. If reshipment is requested to a new address, additional shipping charges may apply.

  • Porch theft after “Delivered”
    Please file a carrier/theft claim first and notify us. We’ll assist where possible, but refunds depend on claim outcome.

  • Heat exposure / weather delays
    If a carrier-related delay causes spoilage or leakage, we’ll treat it as transit damage—please file within 72 hours with photos.

  • Discounted / promotional orders
    Eligible for refund of the amount paid (not MSRP).

  • Non-returnable
    All products are non-returnable. Please do not ship items back to us unless we specifically request it.

Subscriptions (Subscribe & Save)

  • You can skip or cancel up to 24 hours before your next renewal.

  • Once an order is processing or has shipped, we can’t stop or refund it under the subscription rules.

  • First-time subscriber discounts follow the same refund rules as one-time orders.

Shipping fees

  • If the issue is carrier damage or an error on our side, we’ll refund the product and original shipping (if any).

  • In all other cases, shipping charges are non-refundable.

Where we ship

This policy applies to orders shipped within the 48 contiguous United States.

Contact us