Shipping policy

Mar-O-Nade Shipping Policy

Effective date: [Month Day, Year]
Ships to: All 50 U.S. states (no international shipping at this time)

Processing time

  • Orders ship within 2 business days (Mon–Fri, holidays excluded).

  • You’ll receive a tracking email as soon as your order ships.

Shipping methods & rates

  • We use the best available carrier rates via Shopify at checkout (UPS/USPS/FedEx as available).

  • Standard (usually 3–7 business days) and Expedited (usually 2–3 business days) may be offered based on your address/carrier options.

  • Expedited ships at the actual carrier cost (non-refundable once shipped).

Free shipping threshold

  • Free standard shipping on orders $60+ to the contiguous U.S. (AK/HI excluded).

  • Alaska & Hawaii ship at real-time carrier rates.

PO Boxes / APO / FPO

  • Sorry—we can’t ship to PO Boxes, APO, or FPO addresses at this time. Please use a street address.

Address accuracy & order changes

  • Please double-check your shipping address at checkout.

  • If an address is incorrect or undeliverable, we’re happy to re-ship at the customer’s cost.

  • You may change or cancel an order until fulfillment begins. Once processing starts, the order is locked.

Lost, delayed, or delivered-but-missing

  • Lost in transit: If tracking shows no movement beyond the carrier’s window (typically 7–10 business days), contact us—we’ll replace or refund.

  • Marked delivered, not received: Please first file a carrier/theft claim and email us—we’ll assist where we can.

Damaged or leaking on arrival

For damage/spoilage that occurs in transit, please follow our Return & Refund Policy. (Quick note: email us within 72 hours with photos so we can help.)

Subscriptions (Subscribe & Save)

  • Subscription orders ship on your chosen schedule with the same rates/thresholds as one-time orders.

  • Processing begins within 2 business days; you can skip or cancel up to 24 hours before renewal.

Support